Common queries answered
Frequently asked Questions
You may return or exchange most unopened within 30 days. A 25% restocking fee will be applied to all returns. No merchandise can be returned for credit or exchange without authorization. Please arrange for a return by calling us at 1-866-224-8326. Shipping and special-order items are non-refundable.
Please examine all packages upon its arrival and refuse any damaged package. Any product damage or shortage must be reported to us within 48 hours after delivery with no exception.
Yes, you may cancel within 2 hours of placing your order. Please call us during our business hours (Mon-Fri 8:30 am – 5:00 pm PST) or send us an email requesting the cancellation. Please be advised, order cancellations are not guaranteed unless confirmed by a customer representative.
If an incorrect shipping address has been provided, please contact us immediately or within 2 hours of the order being placed to request an address change or adjustment.